Playground.

const response = await fetch(
  "https://api.dante.example/v1/systemone",
  {
    method: "POST",
    headers: {
      Authorization: `Bearer ${process.env.DANTE_API_KEY}`,
      "Content-Type": "application/json",
      "Idempotency-Key": crypto.randomUUID(),
    },
    body: JSON.stringify({
      "model": "dante-latest",
      "state": "I was charged twice for my order. Please refund the extra payment.",
      "questions": {
        "route": {
          "type": "choice",
          "instructions": "Which team should handle this request?",
          "criteria": {
            "billing": "Charges, payments, and refunds",
            "shipping": "Delivery and tracking",
            "technical": "Broken features or login problems"
          }
        },
        "needs_action": {
          "type": "noul",
          "instructions": "Does this customer need help with a payment issue?"
        },
        "urgency": {
          "type": "score",
          "instructions": "Rate the urgency of this request.",
          "criteria": [
            "Low: general information",
            "Medium: a problem needing follow-up",
            "High: immediate action needed"
          ]
        }
      }
    }),
  },
);

if (!response.ok) {
  throw new Error(`Dante request failed: ${response.status}`);
}

const result = await response.json();

const decision = result.answers["route"];
const probability = decision.probabilities[decision.choice];
const nextStep = probability >= 0.95
  ? decision.choice
  : "needs_review";